Tag Archives: incompetent

Windows Live Mail

I’m writing this post because I’m frustrated by the incompetence of Microsoft in dealing with their users to fix a program.

I’m talking about Windows Live Mail.

Since March last year (I think the exact date of the issue being reported is March 20th 2011, but I’m not sure exactly) WLMail keeps freezing when a accessing Facebook notification. People have been complaining to Microsoft (just look at these threads on Microsoft Answers), but not only that the problem hasn’t been fixed (after a year and half!), but Microsoft actually keeps toying with their answers. When they notice people are sick and tired of their games, they just lock the topic giving a stupid explanation. What’s worse, they even marked a few threads as solution(s), but after spending hours going through them, you find shit of a solution.
We have, similarly, tried asking Facebook, which really has crappy help center, for help. They were so helpful, that people created the Facebook group Facebook Notifications Crash Windows Live Mail… Windows Live Mail versions facing the issue are 2009, 2011 and 2012 (probably even older versions, I just haven’t tried them). The last version, 2012, was released well after (i.e. a year and four months after) the issue was reported and the issue persists. Even the version 2011 had been updated like a million times after the report, but no bloody fix in a single update.
I even wrote about the issue on Wikipedia Windows Live Mail article a few times, but admins deleted what I’d wrote. It’s interesting how Wikipedia is supposed to be a free encyclopaedia which everyone can edit, yet my edits are gone… Since my claims can easily be validated by simply creating an email account of an address which receives Facebook notifications on WLMail, my guess is that Wikipedia doesn’t want go to Microsoft disfavour.
And no, this shit isn’t just happening to me on my computer. I have tried it on other computers too and the same thing happens. I reinstalled Windows and even reformatted my hard drive(s) a few times – same shit. As I said, switching back to old versions doesn’t help either and even if it did, all Windows Live programs must be the same version (e.g. you can’t have WLMail 2009 with WLMessenger 2011). Besides, if I were alone, there wouldn’t be the mentioned Facebook group, which I didn’t found, but joined only recently.

Now you see why Microsoft is a piece of shit, and people give them money… Spoiled rich bastards…
Anyway, it’s time to show you that Windows Live Mail is a piece of shit.

This is another issue, for which Microsoft has done shit to solve…
In To and From columns certain characters are not displayed. The problem is not in the encoding ’cause all letters are shown everywhere else correctly. For example, according to Windows Live Mail, Ivana eo sent me an email and not Ivana Šešo. Depending on your language, this might be a minor inconvenience because you might encounter the “chosen” characters rarely. Suffice it to say that the mentioned Š is quite common in Croatian. Like with Facebook notification, this issue is present in nearly all, if not all, WLMail versions (I know that it is present in 2009, 2011, 2012 and 8.5 if I remember correctly).



The above picture shows a mailbox in Windows Live Mail. The bottom picture shows the same mailbox in Outlook.com with the From column as it should be. Click on the images to enlarge them.

The last issue I’ll mention was actually fixed in version 2011. Strangely though, when I had reported it before the release of the version 2011, responses were like What the hell are you talking about?! Anyway, if you set your default spellchecking language to Croatian [probably other languages too – I know I tried Bosnian and Serbian (Latin) – same thing], the program would crash just a few seconds after you type something. I had to set the default language to English to avoid the crashes, which was an inconvenience ’cause although, I use English often, I mostly use Croatian.
Generally, switching to another language (i.e. one that’s not default) is totally screwed – you have to change the keyboard input to the desired language. That’s quite annoying because of two reasons. One, seeing every bloody word underlined is really annoying. Two, if you do want to spellcheck the text not written in the default language, you have to use a keyboard layout you’re not used to. The trick is to simply write your email in another program, which has easy spellchecking language switching (i.e. every bloody program, but WLMail), and then copy the text to WLMail or simply write the stuff in WLMail and then copy the text to another program for a spellcheck.

That’s it, people. Conclusion: Windows Live Mail is the biggest piece of shit of an email client you can find.

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Is all of Microsoft incompetent (and rude) or just Windows Live Team?

The question says it all – Windows Live Team is totally incompetent (and rude). The real question is does that incompetences and rudeness extend to the whole Microsoft.

An issue (yeah, one of many) of Windows Live Mail has been on going since March 29 last year – the program just keep freezing when ever it opens a Facebook notification. The cause of the issue was quickly identified, which is HTML code of Facebook notifications. However, there’s no sing of a fix yet. Yes, it’s true that this is Facebook’s fault too and they should be doing something as well (if nothing else, switch to the old code which is visually the same and worked fine), but the behaviour of Windows Live Team is uncivilised to say the least. There are two threads (I think) on their forum about it. I started complaining a month ago when I got pretty tired of going to Work Offline mode to check my messages ’cause I don’t want the thing to freeze (yes, if a Facebook notification is selected and Work Online mode is enabled, Windows Live Mail is going to freeze). Windows Live Team kept “collecting” info of the problem (almost an year after the issue had been reported and the cause was identified soon after). I went along with it for a couple of weeks when I realized they were going to do shit. Another example is this – they wanted me to upload a .dmp file for them. The .dmp extension is not supported on the(ir) forum. They told me to zip the file. The size was too big to upload on the(ir) forum (yeah, even after zipping). That’s when I fucked them off (wanting something, but not supporting that something on your forum…). However, one guy kept humouring them, so he split the file [he didn’t know how to do it and Windows Live team kindly suggested him to use WinZip (a shareware program) instead of 7-Zip (a freeware program)]. When splitting a .zip archive, the extensions are going to change (the suggested WinZip can create only .zip archives). Naturally, the new extensions are not supported on the forum, so Windows Live Team kindly told him to use SkyDrive. There was some crap accessing the SkyDrive. The story goes on and on (for weeks with no solution)…. You can see what I mean by reading this** thread (yeah, it’s very  long, so it’s a waste of time reading it all). March 29 (2012) is approaching and I wanted to wish the issue a happy anniversary, but Windows Live Team locked the thread [yes, they probably don’t want to hear further (justified) teasing] saying Please create a new thread so that we can effectively assist facilitate you individually (dunno what’s unclear in current thread’s title – Facebook messages freezing Windows Live Mail…).

Lemme just say why I keep using Windows Live Mail and don’t just switch to another client (e.g. Thunderbird). Windows Live Mail is the only email client with 100% synchronization with (Windows Live) Hotmail (i.e. the messages you mark as read/unread or flag them are like that in webmail when you do it in WLM; likewise, they’re like that in WLM when you do it in webmail).

Now, I’ll list a few other unresolved Windows Live issues, which shouldn’t occur on a decent program at all, but should at least be easily fixed:
Windows Live Mail just doesn’t display letters Š and Ž in the “From” and “To” column. For example someone named Žarko Šešo “is” arko eo. It’s quite possible that such issue occurs with other letters, but I’ve noticed just these two ‘cuase other Croatian letters (and those few foreign I encounter) are displayed correctly. I reported that a long time ago and saw the same issue on other computers, still nothing;
Some contacts can’t be communicated with on Windows Live Messenger (i.e. they see you, you don’t see them and you’re not on their block list nor are they on Appear Offline; they can message you and you can do shit to reply) even though they can be communicated with when you’re connected to Windows Live network through another messenger (e.g. Ebuddy, Xfire and Pidgin);
You are supposed to be able to connect to Facebook chat with Windows Live Messenger. Anyway, that does not work properly – you see some of your Facebook friends, while you don’t see others, that you normally see online on Facebook. The “others” see you online and when they message you, a Windows Live Messenger window pops up and instead of saying who the friend is, it says something like Someone from Facebook network sent you a message. That “someone” is never even recognized, not to mention being added to WLM. Of course, Microsoft is always bragging about their “Facebook chat ability”;
Sometimes you can’t add contacts to Windows Live Messenger on Windows  Live Messenger, so you must connect through another messenger (e.g. Xfire) to add people. Bloody hell, it’s really hard to believe that Windows Live Messenger is the most popular instant messenger…
Windows Live Support forum keeps reloading on a nontrident* browser making it impossible for you to scroll down unless you use a Trident based browser;
The Ajax features of Windows Live Hotmail are sometimes facing issues on nontrident* browsers.

*Nontrident browsers are probably all nonWindows browsers. Actually I think Internet Explorer and Avant Browser are the only Trident based browser. There’s a work around – IE Tab (the link is that of a Firefox add-on). Naturally, as soon as I mentioned a work around, Windows Live Team hasn’t lifted a finger to solve the issues (like they’d do it anyway…).
**The footnote above explains this footnote ×D

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