Is all of Microsoft incompetent (and rude) or just Windows Live Team?

The question says it all – Windows Live Team is totally incompetent (and rude). The real question is does that incompetences and rudeness extend to the whole Microsoft.

An issue (yeah, one of many) of Windows Live Mail has been on going since March 29 last year – the program just keep freezing when ever it opens a Facebook notification. The cause of the issue was quickly identified, which is HTML code of Facebook notifications. However, there’s no sing of a fix yet. Yes, it’s true that this is Facebook’s fault too and they should be doing something as well (if nothing else, switch to the old code which is visually the same and worked fine), but the behaviour of Windows Live Team is uncivilised to say the least. There are two threads (I think) on their forum about it. I started complaining a month ago when I got pretty tired of going to Work Offline mode to check my messages ’cause I don’t want the thing to freeze (yes, if a Facebook notification is selected and Work Online mode is enabled, Windows Live Mail is going to freeze). Windows Live Team kept “collecting” info of the problem (almost an year after the issue had been reported and the cause was identified soon after). I went along with it for a couple of weeks when I realized they were going to do shit. Another example is this – they wanted me to upload a .dmp file for them. The .dmp extension is not supported on the(ir) forum. They told me to zip the file. The size was too big to upload on the(ir) forum (yeah, even after zipping). That’s when I fucked them off (wanting something, but not supporting that something on your forum…). However, one guy kept humouring them, so he split the file [he didn’t know how to do it and Windows Live team kindly suggested him to use WinZip (a shareware program) instead of 7-Zip (a freeware program)]. When splitting a .zip archive, the extensions are going to change (the suggested WinZip can create only .zip archives). Naturally, the new extensions are not supported on the forum, so Windows Live Team kindly told him to use SkyDrive. There was some crap accessing the SkyDrive. The story goes on and on (for weeks with no solution)…. You can see what I mean by reading this** thread (yeah, it’s very  long, so it’s a waste of time reading it all). March 29 (2012) is approaching and I wanted to wish the issue a happy anniversary, but Windows Live Team locked the thread [yes, they probably don’t want to hear further (justified) teasing] saying Please create a new thread so that we can effectively assist facilitate you individually (dunno what’s unclear in current thread’s title – Facebook messages freezing Windows Live Mail…).

Lemme just say why I keep using Windows Live Mail and don’t just switch to another client (e.g. Thunderbird). Windows Live Mail is the only email client with 100% synchronization with (Windows Live) Hotmail (i.e. the messages you mark as read/unread or flag them are like that in webmail when you do it in WLM; likewise, they’re like that in WLM when you do it in webmail).

Now, I’ll list a few other unresolved Windows Live issues, which shouldn’t occur on a decent program at all, but should at least be easily fixed:
Windows Live Mail just doesn’t display letters Š and Ž in the “From” and “To” column. For example someone named Žarko Šešo “is” arko eo. It’s quite possible that such issue occurs with other letters, but I’ve noticed just these two ‘cuase other Croatian letters (and those few foreign I encounter) are displayed correctly. I reported that a long time ago and saw the same issue on other computers, still nothing;
Some contacts can’t be communicated with on Windows Live Messenger (i.e. they see you, you don’t see them and you’re not on their block list nor are they on Appear Offline; they can message you and you can do shit to reply) even though they can be communicated with when you’re connected to Windows Live network through another messenger (e.g. Ebuddy, Xfire and Pidgin);
You are supposed to be able to connect to Facebook chat with Windows Live Messenger. Anyway, that does not work properly – you see some of your Facebook friends, while you don’t see others, that you normally see online on Facebook. The “others” see you online and when they message you, a Windows Live Messenger window pops up and instead of saying who the friend is, it says something like Someone from Facebook network sent you a message. That “someone” is never even recognized, not to mention being added to WLM. Of course, Microsoft is always bragging about their “Facebook chat ability”;
Sometimes you can’t add contacts to Windows Live Messenger on Windows  Live Messenger, so you must connect through another messenger (e.g. Xfire) to add people. Bloody hell, it’s really hard to believe that Windows Live Messenger is the most popular instant messenger…
Windows Live Support forum keeps reloading on a nontrident* browser making it impossible for you to scroll down unless you use a Trident based browser;
The Ajax features of Windows Live Hotmail are sometimes facing issues on nontrident* browsers.

*Nontrident browsers are probably all nonWindows browsers. Actually I think Internet Explorer and Avant Browser are the only Trident based browser. There’s a work around – IE Tab (the link is that of a Firefox add-on). Naturally, as soon as I mentioned a work around, Windows Live Team hasn’t lifted a finger to solve the issues (like they’d do it anyway…).
**The footnote above explains this footnote ×D

Posted on March 24th, 2012 at 11:34 GMT
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